The Keep It or Toss It Guarantee
If Purecise isn’t right for you, we’ll make it right — and you don’t need to ship anything back.
That’s the Keep It or Toss It Guarantee. You have 30 days from delivery, and it applies to every order, including subscriptions.
How it works
- Get in touch through our Customer Support page within 30 days of delivery and tell us what went wrong.
- Choose a full refund or a replacement, whichever you would rather have.
- Keep whatever is left of the product, or drop it in the recycling. There is nothing to post back to us and no return shipping to pay.
Refunds are issued to your original payment method. Most post within 7 calendar days, though the exact timing is set by your bank or card provider.
If your order arrives damaged
Send us a photo through the Customer Support form and we will refund the full purchase price or send a replacement, whichever you prefer.
Subscriptions
You can skip a delivery, change its date or cancel at any time from your account. There is no minimum number of orders and no cancellation fee. The 30-day guarantee applies to each delivery from the date it arrives.
