Customer Support

Purecise Clean is open 24 hours a day online, and our customer support team works from 8:00AM to 5:00PM Eastern Time. We are closed weekends and all recognized US holidays. Any order placed during off hours is processed the following business day.

We stand behind our products completely. If Purecise isn't right for you, tell us within 30 days of delivery and we'll make it right — you don't need to ship anything back. That's the Keep It or Toss It Guarantee.

Get in touch using the form below within 30 days of delivery and tell us what went wrong. Choose a full refund or a replacement, whichever you'd rather have. Keep whatever is left of the product, or drop it in the recycling — there's nothing to post back to us and no return shipping to pay.

Refunds are issued to your original payment method. Most post within 7 calendar days, though the exact timing is set by your bank or card provider.

If your order was damaged in shipping, submit your request in the form provided and include photos to support your claim. We'll refund the full purchase price or send a replacement, whichever you prefer.

Subscriptions work exactly the same way, and the 30 days runs from each delivery — so every box is covered, not just your first. You can skip a delivery, change its date or cancel at any time from your account, with no minimum number of orders and no cancellation fee.

We want to hear from you. If there's any issue we can take care of, drop us a line and we'll get in touch right away.