FAQs

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Needs answers?

Are Purecise products hypoallergenic?

Are the products fragrance-free?

How do I use Purecise laundry detergent?

Is Purecise surface cleaner anti-viral or antibacterial?

How to use Purecise surface cleaner?

Can I use your products if I’m pregnant?

Are your product cruelty-free and vegan? How about gluten free?

Where is Purecise made?

Do your cleaning products affect pets?

Can I use a cold wash cycle with your products to get my laundry clean?

My Order

I placed my order but have a question; your customer service hasn’t gotten back to me. Now what?

What happens if one of my favorite Purecise Clean products is out of stock?

Can I subscribe to receive your products every month?

Do you offer free shipping?

How long will it take for my order to arrive?

When will my tracking info be available?

I need to cancel my order - what can I do?

How do I track my order?

Can I return my purchase?

Do you offer gift cards for your store?

What forms of payment do you accept?