FAQs
Need Answers? We're Here for You.
- What kind of natural cleaner do you provide?
Purecise Clean was created with the sole purpose of bringing families like yours eco-kind cleaning for your laundry that is gentle enough for sensitive skin. Our quick-to-dissolve washing sheets contain environmentally safe, plant-powered ingredients. You can find all our product data on each product page for more details. Please note that our sheets are a laundry detergent and do not carry an anti-bacterial or anti-viral claim.
- Are Purecise products hypo-allergenic?
Not in the blanket sense, and we would rather be straight with you than lean on a word that is not regulated.
Fragrance Free has no added fragrance, no dyes and no masking scents. That is the one to choose if anyone in your household reacts to scented detergent.
Fresh Meadow is lightly scented, and its fragrance includes Linalool, which is recognised as a potential skin allergen. Most people never notice it, but we would rather you knew.
Both formulas are free from parabens, phthalates, phosphates and bleach, and every intentionally added ingredient in both is published in full on our ingredient disclosure pages.
- Are the products fragrance-free?
Our highly concentrated, bio-degradable laundry sheets come in an un-scented variety.
- How do I use Purecise laundry detergent?
Our eco-kind laundry sheets are so each to use! Check out our how-to video for simple ‘toss it in’ instructions.
- Can I use your products if I’m pregnant?
Yes, you can feel safe handling and using our eco-kind laundry sheets throughout your pregnancy journey. Purecise Clean developed our product line without ‘volatile organic compounds’ (VOCs) however like with all cleaning products we advise speaking to your physician to be sure.
- Are your product cruelty-free and vegan? How about gluten free?
Definitely! We are proud to share that all our Purecise Clean products are 100% cruelty-free, vegan and gluten free. Please note however that at no time are you to consume or ingest any one of our cleaning products - while they are 100% environmentally safe, cleaning products are not intended to be used in any other way than to clean your clothes.
- Where is Purecise made?
Purecise Clean products are manufactured in the PRC alongside Purecise Clean QA regulators. If you are interested in receiving any documentation and certificates, please email support@purecise.com
- Do your cleaning products affect pets?
Not in any way! All our products are produced VOC-free (volatile organic compounds) so they are safe to use around your furry friends and any animal.
- Can I use a cold wash cycle with your products to get my laundry clean?
You can! While we recommend warm water for most cycles to help activate the cleaning ingredient the most effectively, our 100% eco-kind sheets have been tested on hot, warm and cold cycles and each load came out clean, bright and stain-free.
My Order
- I placed my order but have a question; your customer service hasn’t gotten back to me. Now what?
We're sorry to hear that, our customer service support emails can sometimes fall into your spam/junk folder; be sure to add Purecise Clean to your bookmarks and lists so you don't miss any of our emails. If you're still having trouble, call us or send a direct message on our Instagram or our Facebook page.
- What happens if one of my favorite Purecise Clean products is out of stock?
We do our very best to keep all our products in stock, but sometimes bestsellers are tough to keep on hand - no worries though, just make sure you add your email to the “email me when back in stock” feature on any product page and we will notify you ASAP the minute those favorites are ready to purchase again.
- Can I subscribe to receive your products every month?
Yes you can! We are excited to offer our Pure + Kind Membership program for anyone in the US. Our subscriptions are available on a 30-60-90 or annual plan and we include product promotions, free samples and more to all our members. Find out more on the Subscribe & Save page.
- Do you offer free shipping?
We do! Any customer within the continental US will always receive free shipping! Our friends in Canada will pay only $8.95 USD.
- How long will it take for my order to arrive?
When you place an order from our online store, you can typically expect your items to ship within 1-2 business days. If you place multiple orders at the same time, our customer service staff will group them whenever possible.
Please note that due to the current US supply chain issues, shipping carriers can take up to 7-10 days to fully process and deliver your order. We will provide tracking the moment your order has shipped from Purecise Clean and you will receive an email notification with your tracking number.
- When will my tracking info be available?
All orders processed on our Purecise Clean website will be processed within 48 hours whenever possible; our customer service support is closed on weekends and all recognized US holidays, so if your order comes in at that time we will process the following business day. All orders receive a real-time email notification as soon as your purchase has been paid and we follow up with all tracking notifications the minute your item(s) have left our warehouse.
- I need to cancel my order - what can I do?
Our Purecise Clean commitment to our customers is to make sure you're happy with everything you purchase from us so whenever things aren't 100%, or if you placed your order and you made a mistake, or you decided quickly you wanted to change your selection, customers are asked to email our customer service support within two (2) hours of placing your order so that we can hurry to correct the problem.
- How do I track my order?
Tracking your Purecise Clean order is easy - just head over to My Account and enter your order number for shipping and delivery updates. You will also receive via email all shipping updates from our customer service and the carrier handling your order.
- Can I return my purchase?
Yes — and you don't need to ship anything back. That's our Keep It or Toss It Guarantee: get in touch through our Customer Support page within 30 days of delivery, tell us what went wrong, and choose a full refund or a replacement. Keep whatever is left of the product, or drop it in the recycling. Refunds are issued to your original payment method and most post within 7 calendar days. If your order arrived damaged, include photos with your request and we'll refund the full purchase price or send a replacement, whichever you prefer.
- Do you offer gift cards for your store?
We do! Purecise Clean is happy to offer ecards for redemption on our site. Our digital gift cards have no additional processing fees and never expire. Any e-card purchased on Purecise’s website is not eligible for redemption at any special event or in-person popup shop.
- What forms of payment do you accept?
On this Purecise Clean website, we offer Shop Pay, Apple Pay, and Google Pay checkouts and accept American Express, Visa, Mastercard, and Discover credit cards as well as PayPal for payment.
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