CUSTOMER SUPPORT
Making Sure You’re Happy Matters to Us.
Purecise Clean is open 24 hours a day online, and our customer support team works from 8:00 AM to 5:00 PM Eastern Time. We are closed weekends and all recognized US holidays. Any order placed during off hours is processed the following business day.
The Keep It or Toss It Guarantee
If Purecise isn’t right for you, we’ll make it right — and you don’t need to ship anything back. You have 30 days from delivery.
- Get in touch using the form on this page within 30 days of delivery and tell us what went wrong.
- Choose a full refund or a replacement, whichever you would rather have.
- Keep whatever is left of the product, or drop it in the recycling. There is nothing to post back to us and no return shipping to pay.
Refunds are issued to your original payment method. Most post within 7 calendar days, though the exact timing is set by your bank or card provider.
If your order arrives damaged
Submit your request in the form provided and include photos to support your claim. We will refund the full purchase price or send a replacement, whichever you prefer.
Subscriptions
You can skip a delivery, change its date or cancel at any time from your account. There is no minimum number of orders and no cancellation fee, and the 30-day guarantee applies to each delivery from the date it arrives.
We want to hear from you. If there is any issue we can take care of, drop us a line and we will get in touch right away.
For questions about memberships, wholesale and more, visit one of our dedicated pages:
